E-COMMERCE BOOM

CONTINUES.

Online trade grows 2 x faster across national borders than nationally!

And retailers who offer a premium shipping option can grow up to 60% faster than competitors with standard shipping. Offer your international customers more than just standard!

 

DHL Express supports you in expanding your international trade and thus increasing your sales. Strengthen the confidence in your brand with DHL Express as a partner at your side and take advantage of the opportunities that global e-commerce trade offers you!

 

Learn how we can help you make your e-commerce brand successful internationally. We offer a transparent pricing structure for online mail order with 5 country zones and 3 weight classes (other weights on request). The innovative online tool "On Demand Delivery" notifies your customers via SMS or e-mail about the parcel delivery.

LET’S MASTER THE BASICS

Want to find out how the world’s most successful
e-commerce brands got that way?
Whether you’re experienced in e-commerce, or just getting started, it’s wise to find out what techniques and principles are working for others. Take a look at our 22 Golden Rules article and see how the most successful e-commerce brands are selling all over the world.

DOWNLOAD ARTICLE TO SEE HOW IT’S DONE >

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WEBSITE HEALTH CHECK

Do you sell internationally?
Do you state your shipping options on your home page and mentioned that you sell internationally?
Do you offer an express delivery option?
Are your shippingcharges appropriate?
Do you offer a Duties& Taxes Paid option?
Do you offer an easy returns solution?
Is your Website available in multiple languages?
Do you apply currency conversion?
Do you offer localized payment options?
Are delivery notifications mentioned on your homepage?

9 WAYS TO CONVERT BROWSERS INTO CUSTOMERS

Quick ways to avoid abandoned carts
BETTER CUSTOMERS BUY MORE
BETTER CUSTOMERS BUY MORE

Learn about search engine marketing and allocate a budget to Google Adwords, Bing Ads or Facebook. The more your customers are ready to buy when they arrive, the more they buy.

HIRE AN SEO SPECIALIST
HIRE AN SEO SPECIALIST

Find someone proficient at Search Engine Optimization and its ever-changing rules, or use tools like Long Tail Pro, to help you find the most profitable keywords. Your site’s copy should read like a human addressing other humans.

LEARN FROM THE EXPERTS
LEARN FROM THE EXPERTS

There are countless Conversion Rate Optimization tips you can experiment with right now, such as the call to action (CTA) button. Changing its size, color, position or wording can give a dramatic uplift in conversion rates.

GIVE A GOOD REASON TO REGISTER
GIVE A GOOD REASON TO REGISTER

Up to a third of customers leave sites when asked to register. You can ask them, but make it optional and explain why it’s a good idea. Keep the form simple and only ask for relevant information.

ALWAYS BE TESTING
ALWAYS BE TESTING

Continual testing and monitoring, and making incremental improvements to the customer experience worked for e-commerce success stories like Amazon, ASOS and Made, so you should do the same.

UPSELLING WORKS BEST
UPSELLING WORKS BEST

This is known as the ‘may as well’ factor. A shopper buying a smartphone with a 12MP camera, ‘may as well’ buy the slightly more expensive one with a 16MP camera AND 128GB of storage.

WEAR THE CUSTOMER’S SHOES
WEAR THE CUSTOMER’S SHOES

Some customers respond well to invitations to spend more, others will think less of your business as a result. Think like a customer and continue testing to find a formula that works well for you.

GO EASY ON DISCOUNTS
GO EASY ON DISCOUNTS

They get traffic and boost short-term sales, but without clear objectives, a sales promotion campaign can devalue your products. In particular, anticipate the effects on your bottom line if a coupon should become wildly popular.

LESS CHASING. MORE NURTURING
LESS CHASING. MORE NURTURING

It can cost five times as much to attract a new customer than to keep an existing one. So develop a retention strategy. The longer your relationship with your customers, the lower the costs to keep them.

CASE STUDIES

How companies have increased customer satisfaction thanks to DHL.
 
case study SPYDER

GBG Spyder Europe AG was founded in 1978 and is headquartered in Boulder, Colorado, with a European office in Baar, Switzerland. The company is one of the world's largest ski specialty brands, offering high-quality ski apparel in the consumer, luxury goods and sports equipment markets. The partnership with DHL has transformed the way SPYDER does business and significantly optimized delivery quality, with shorter lead times and smooth delivery by express couriers. SPYDER uses DHL Express for both B2B and B2C business.

CASE STUDY (pdf)
case study SWISSMADE.DIRECT

Founded in 2004, the family business Swissmade.Direct is a one-stop provider of high-quality Swiss products. In its online store, the provider sells over 1500 items from more than 60 Swiss brands. Customers from around 200 countries visit Swissmade.Direct's online platform for global e-commerce. One challenge is the shipment of foodstuffs: It requires fast transportation as well as safe, reliable delivery of high-quality goods.

CASE STUDY (pdf)
CASE STUDY BA111OD

Founded in 2019, BA111OD (ba111od.com) is a fast-growing Swiss startup based in Neuchâtel that’s attracting considerable attention within the industry. It doesn’t call itself a brand, but rather a phygital watch concept based on a new, client-centered vision.

Recognized as revolutionizing the Swiss watch industry, BA111OD describes itself as a disruptive, groundbreaking movement in the world of watchmaking. 

CASE STUDY (pdf)

DHL: Your Ambassador

With over 50 years in the international express business, we know how to stay customer focused.
We offer on demand delivery
WHAT THIS MEANS 
We offer on demand delivery

Your Customers can choose exactly when and where their delivery will take place - flexible services are highly valued amongst Customers.

We guarantee delivery door-to-door
WHAT THIS MEANS 
We guarantee delivery door-to-door

Our time definite international products guarantee delivery door-to-door to a specified deadline, globally. And speed is what your customers are looking for.

We provide express & returns
WHAT THIS MEANS 
We provide express & returns

Evidence shows that offering these services to Customers means they are more likely to spend more.

E-COMMERCE RESOURCES

We’ve gathered the most important e-commerce lessons in one place, to help you learn what you need, fast.
CUSTOMER SATISFACTION AROUND PARCEL SHIPPING

A decisive factor for sustainable success in e-commerce is customer satisfaction in all aspects of parcel shipping. 

 

DISCOVER. DELIVERED BY DHL.

Here you will find a number of useful tips and more success stories around the world of e-commerce.

 

 

DISCOVER DHL
HOW CAN WE HELP?

Your journey to international e-commerce success starts with just one click.

 

 

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